Extreme latency in AI responses

Incident Report for Rep AI Status

Resolved

This incident has been resolved.

Posted Dec 20, 2025 - 14:42 EST

A fix has been implemented and we are monitoring the results.

Posted Dec 20, 2025 - 14:39 EST

We are continuing to work on a fix for this issue.

Posted Dec 20, 2025 - 14:33 EST

A fix has been implemented and we are monitoring the situation.

Posted Dec 20, 2025 - 14:32 EST

This incident affected: Rep AI Chat (Rep Chat Widget, Connection with OpenAI, Gen AI service).